Stop Losing Customers You Could Have Saved

ThriveStack helps you predict and prevent churn by correlating usage drop-offs, support history, and customer health. Detect early retention risks, uncover Growth Drivers and Growth Leaks, and act before it’s too late.

Who Is This For?

Built for Growth-Focused SaaS Teams

Who Can’t Afford to Waste Awareness Spend

Marketing

Marketing teams struggling to connect traffic to pipeline

Growth Marketers

Demand Gen & Growth Marketers optimizing paid channels

Founders

Founders trying to scale with efficient CAC

RevOps leaders

RevOps leaders who can't trust attribution reports

Who Is This For?

For Customer Success, RevOps, and Product Teams Driving Loyalty

  • CS teams managing high-touch renewals
    RevOps teams prioritizing accounts at risk
    Product teams optimizing engagement flows
    Leadership owning Net Revenue Retention (NRR)
ThriveStack’s Solution

Unify Signals. Predict Churn. Prevent It Automatically.

1

Track usage drop-offs across cohorts and segments

2

Correlate product usage with support and NPS feedback

3

Detect when customers stop engaging before they leave

4

Automate alerts and CS playbooks for risky accounts

5

Monitor NRR and retention metrics by persona and plan

ThriveStack’s Solution

Expert POV: Where SaaS Teams
Lose Loyal Customers

Retention isn’t a single moment. It’s earned every day through product, support, and timing.

John Carter Avatar Techdash X Webflow Template | Brix Template
Shreyas Doshi
Product Thinker

If you’re not using data to predict churn, you're reacting too late.

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Nick Mehta
CEO of Gainsight

Your best growth lever is not losing the customers you already have.

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Lenny Rachitsky
Growth Advisor
What to Measure

Metrics That Spot and Stop Churn

Metric

  • Gross Revenue Retention
  • Customer Health Score
  • Churn Rate
  • Feature Usage Decline
  • NPS & Support Response

Why It Matters

  • Core financial health indicator
  • CS and product engagement alignment
  • Measure of logo and revenue loss
  • Early churn signal
  • Satisfaction and recovery insight
ThriveStack’s Solution

What Happens When You Stop Retention Leaks

Metric
Before ThriveStack
With ThriveStack
Gross Revenue Retention
75–85%
90–95% (+20%)
Churn Detection Speed
Manual + delayed
Real-time alerts
CS Playbook Coverage
30–50%
90%+
Customer Health Accuracy
Inconsistent scoring
Unified & data-driven

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Frequently Asked Questions

1. What’s a retention leak, and how does it impact SaaS growth?

A retention leak is when customers drop off after initial success—despite activating or even paying. These hidden churn risks silently erode your LTV and make acquisition efforts less effective. ThriveStack helps you detect and fix them early.

2. How does ThriveStack help identify churn risks before it’s too late?

ThriveStack continuously monitors product usage patterns, engagement frequency, and support signals to flag users at risk of churn—enabling proactive outreach from CS or lifecycle marketing before customers disappear.

3. Can ThriveStack show why users are churning?

Yes. By correlating churn events with engagement drop-offs, feature usage gaps, and cohort behaviors, ThriveStack helps you understand what triggers cancellations and where friction is building over time.

4. How is this different from using NPS or churn analytics alone?

NPS and churn tools are reactive. ThriveStack is proactive—combining engagement, product, and billing signals to alert you before the customer hits the danger zone, so you can act while there’s still time to retain them.

5. Can ThriveStack help us improve net retention and reduce expansion churn?

Absolutely. ThriveStack surfaces at-risk accounts, high-potential users, and missed upsell moments—giving teams the insights they need to increase NRR, reduce avoidable churn, and grow revenue from existing customers.

Ready to Catch Churn Before It Happens?

Let’s help your team retain more customers with proactive signals and automated action.

  • Detect usage and satisfaction drops
    Surface risky accounts before they leave
    Coordinate Success, Product & Support teams
    Maximize your Growth Drivers, eliminate Growth Leaks