Growth Leaks

Stop Losing Customers You Could Have Saved

ThriveStack helps you predict and prevent churn by correlating usage drop-offs, support history, and customer health. Detect early retention risks, uncover Growth Drivers and Growth Leaks, and act before it’s too late.

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Talk to a Growth Leaks Expert

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Who Is This For?

Built for Customer Success, RevOps

and Product Teams Driving Loyalty

Customer Success Teams

Managing high-touch renewals, but without early warning signals to intervene before accounts go silent.

RevOps Teams

Trying to prioritize at-risk accounts, but lack the behavioral signals needed to act before it’s too late.

Product Teams

Optimizing engagement flows without knowing which behaviors predict stickiness—or signal disengagement.

Leadership Teams

Owning NRR targets but struggling to connect day-to-day usage data with long-term revenue impact.

Use-cases

Top Retention Leaks

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Payment Failure Leak

Which users might churn due to missing a payment?

Seat Shrinkage Leak

Are my Users experiencing value across teams?

GRR Decline

What causes reduction in revenue from users before churn?

Value Erosion Leak

Are users finding value in the core features of my product?

Product Usage Drop

Are my Users onboarded to sticky workflows and core value?

Poor ICP Fit Leak

Is my product being sold to and used by my target market?

ThriveStack’s Solution

Unify Signals. Predict Churn. Prevent It Automatically.

Track usage drop-offs across cohorts and segments

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Correlate product usage with support and NPS feedback

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Detect when customers stop engaging before they leave

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Automate alerts and CS playbooks for risky accounts

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Monitor NRR and retention metrics by persona and plan

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Run a Free Retention Leak Audit

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Expert Reviews

Expert POV: Where SaaS Teams
Lose Loyal Customers

"Retention isn’t a single moment. It’s earned every day through product, support, and timing."

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Shreyas Doshi

Product Thinker

"If you’re not using data to predict churn, you're reacting too late."

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Nick Mehta

CEO of Gainsight

"Your best growth lever is not losing the customers you already have."

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Lenny Rachitsky

Growth Advisor

What to Measure

Metrics That Spot and Stop Churn

Metric

Gross Revenue Retention
Customer Health Score
Churn Rate
Feature Usage Decline
NPS & Support Response

Why It Matters

Core financial health indicator
CS and product engagement alignment
Measure of logo and revenue loss
Early churn signal
Satisfaction and recovery insight

Business Impact

What Happens When You Stop Retention Leaks

Metric

Before ThriveStack

With ThriveStack

Gross Revenue Retention

75–85%

90–95% (+20%)

Churn Detection Speed

Manual + delayed

Real-time alerts

CS Playbook Coverage

30–50%

90%+

Customer Health Accuracy

Inconsistent scoring

Unified & data-driven

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No fluff. Just growth wins and warnings.

Ready to Catch Churn Before It Happens?

Let’s help your team retain more customers with proactive signals and automated action.

Detect usage and satisfaction drops

Surface risky accounts before they leave

Coordinate Success, Product & Support teams

Maximize your Growth Drivers, eliminate Growth Leaks

See Pricing

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FAQ

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1. What’s a retention leak, and how does it impact SaaS growth?

A retention leak is when customers drop off after initial success—despite activating or even paying. These hidden churn risks silently erode your LTV and make acquisition efforts less effective. ThriveStack helps you detect and fix them early.

2. How does ThriveStack help identify churn risks before it’s too late?

ThriveStack continuously monitors product usage patterns, engagement frequency, and support signals to flag users at risk of churn—enabling proactive outreach from CS or lifecycle marketing before customers disappear.

3. Can ThriveStack show why users are churning?

Yes. By correlating churn events with engagement drop-offs, feature usage gaps, and cohort behaviors, ThriveStack helps you understand what triggers cancellations and where friction is building over time.

4. How is this different from using NPS or churn analytics alone?

NPS and churn tools are reactive. ThriveStack is proactive—combining engagement, product, and billing signals to alert you before the customer hits the danger zone, so you can act while there’s still time to retain them.

5. Can ThriveStack help us improve net retention and reduce expansion churn?

Absolutely. ThriveStack surfaces at-risk accounts, high-potential users, and missed upsell moments—giving teams the insights they need to increase NRR, reduce avoidable churn, and grow revenue from existing customers.