Growth Leaks
Stop Losing Customers You Could Have Saved
ThriveStack helps you predict and prevent churn by correlating usage drop-offs, support history, and customer health. Detect early retention risks, uncover Growth Drivers and Growth Leaks, and act before it’s too late.
Built for Customer Success, RevOps
and Product Teams Driving Loyalty
Customer Success Teams
Managing high-touch renewals, but without early warning signals to intervene before accounts go silent.
RevOps Teams
Trying to prioritize at-risk accounts, but lack the behavioral signals needed to act before it’s too late.
Product Teams
Optimizing engagement flows without knowing which behaviors predict stickiness—or signal disengagement.
Leadership Teams
Owning NRR targets but struggling to connect day-to-day usage data with long-term revenue impact.
Unify Signals. Predict Churn. Prevent It Automatically.
Expert POV: Where SaaS Teams
Lose Loyal Customers
"Retention isn’t a single moment. It’s earned every day through product, support, and timing."
"If you’re not using data to predict churn, you're reacting too late."
"Your best growth lever is not losing the customers you already have."
Metrics That Spot and Stop Churn
Metric
- Gross Revenue Retention
- Customer Health Score
- Churn Rate
- Feature Usage Decline
- NPS & Support Response
Why It Matters
- Core financial health indicator
- CS and product engagement alignment
- Measure of logo and revenue loss
- Early churn signal
- Satisfaction and recovery insight
What Happens When You Stop Retention Leaks
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Frequently Asked Questions
A retention leak is when customers drop off after initial success—despite activating or even paying. These hidden churn risks silently erode your LTV and make acquisition efforts less effective. ThriveStack helps you detect and fix them early.
ThriveStack continuously monitors product usage patterns, engagement frequency, and support signals to flag users at risk of churn—enabling proactive outreach from CS or lifecycle marketing before customers disappear.
Yes. By correlating churn events with engagement drop-offs, feature usage gaps, and cohort behaviors, ThriveStack helps you understand what triggers cancellations and where friction is building over time.
NPS and churn tools are reactive. ThriveStack is proactive—combining engagement, product, and billing signals to alert you before the customer hits the danger zone, so you can act while there’s still time to retain them.
Absolutely. ThriveStack surfaces at-risk accounts, high-potential users, and missed upsell moments—giving teams the insights they need to increase NRR, reduce avoidable churn, and grow revenue from existing customers.
Ready to Catch Churn Before It Happens?
Let’s help your team retain more customers with proactive signals and automated action.
- Detect usage and satisfaction dropsSurface risky accounts before they leaveCoordinate Success, Product & Support teamsMaximize your Growth Drivers, eliminate Growth Leaks