Frequently Asked Questions

Explore data-driven insights that simplify complex growth challenges and keep you moving forward

Marketing Analytics

1. How do I implement UTM tracking to improve campaign attribution?

ThriveStack tracks traffic with UTM parameters like source, channel, medium, term, and content. This lets you follow touchpoints across the journey (e.g. https://www.thrivestack.ai/growth-leaks/acquisition/touchpoint-friction), measure conversions, and segment the best performing segments) e.g. https://www.thrivestack.ai/growth-leaks/retention/poor-icp-fit-leak) and campaigns ROI.

2. How do I measure campaign CTR effectively?

Connect ad platforms to ThriveStack to pull impressions and clicks alongside on-site sessions and signups. You’ll see CTR next to downstream conversions so you optimize on outcomes, not just clicks.

3. What’s the best way to attribute conversions across multiple channels?

ThriveStack supports first‑touch, last‑touch, and multi‑touch models (position-based, time-decay). Switch models on the same dataset to understand how channels assist each other across the journey.

4. How can I identify the channel with the lowest CAC?

When costs flow in from ad platforms (planned integrations) and revenue from subscription billing/CRM, ThriveStack calculates CAC by channel and campaign. Sort by CAC/LTV to double down on efficient growth.

5. How do I understand SaaS unit economics?

ThriveStack calculates key unit economics such as CAC, LTV, CAC:LTV ratio, and payback period by unifying marketing spend, product usage, and revenue data. This helps teams understand true efficiency of growth, identify unsustainable spend, and optimize for long‑term profitability.

6. How do I use marketing funnel analytics to spot leaks?

ThriveStack maps Visits → Signups → Activations → Customers with conversion and time‑to‑next‑step, aligned to the Bow‑Tie Revenue Architecture. You can also build the Customer Journey using the Activation Funnel (Funnel Trap). Drop‑off alerts surface leaks (e.g., high bounce from a specific ad set) with quantified ARR impact.

7. How do I measure first‑touch vs. last‑touch attribution?

Toggle between models in ThriveStack to compare discovery vs. conversion drivers. First‑touch shows what opens the door; last‑touch shows what closes — both visible in one view.Q8. How do I benchmark campaign performance?

8. How do I benchmark campaign performance? first‑touch vs. last‑touch attribution?

Benchmark panels in ThriveStack compare CTR, CPL, CAC, and Source‑to‑Conversion against peer ranges and your own historical cohorts, so goals are realistic and stage‑appropriate.

9. How do I track Visits by UTM?

Benchmark panels in ThriveStack compare CTR, CPL, CAC, and Source‑to‑Conversion against peer ranges and your own historical cohorts, so goals are realistic and stage‑appropriate.

10. How do I measure Source‑to‑Conversion Rate?

ThriveStack connects UTMs to signups and revenue events, calculating conversion for each source/medium. You can further slice by audience, landing page, and timeframe. Advanced segmentation and filters are also available on the Full‑Journey CRM ([link to be added]), enabling deeper analysis of performance at account and user levels.

11. What are the best digital marketing metrics to monitor?

ThriveStack highlights an opinionated set: CTR, CPL, CAC, Source‑to‑Conversion, Time‑to‑Activation, and LTV:CAC. These roll into a marketing efficiency score visible on the Growth Scorecard.

12. Which tool is the best marketing analytics tool?

If you need end‑to‑end visibility from click to cash, ThriveStack consolidates Marketing analytics,correlated with product activation/usage, and revenue impact in one place. That saves teams from tool overload and conflicting numbers.

13. What is the best Conversion Optimization tool?best marketing analytics tool?

ThriveStack pinpoints which channels, pages, and cohorts convert — and where they leak — so you know what to test and where, feeding them the right segments and goals.
You can also compare segments and cohorts based on firmographics and over 250+ growth signals across the full customer journey, or build your own custom view for deeper analysis.

Product Analytics

1. What are SaaS Growth Leaks?

Growth Leaks are hidden gaps across the customer journey that cause lost conversions, revenue, and retention opportunities.

2. Why do Growth Leaks happen in SaaS businesses?

They happen when marketing, product, and revenue teams work in silos, creating data gaps and missed insights.

3. How do Growth Leaks impact revenue growth?

They increase acquisition costs, slow activation, and reduce retention—directly hurting ARR and LTV.

4. How can companies identify Growth Leaks?

By analyzing the full customer journey across marketing, product, and revenue data to spot drop-offs and inefficiencies.

5. What types of Growth Leaks can SaaS companies face?

Growth Leaks can occur at every stage of the customer journey—awareness, acquisition, activation, engagement, retention, and expansion. They show up as wasted ad spend, low signups, poor onboarding, inactive users, churn, or missed upsell opportunities.

6. How can ThriveStack help fix Growth Leaks across these phases?

ThriveStack connects marketing, product, and revenue data into one journey view, helping SaaS teams detect leaks at each phase, measure their impact, and take action to improve conversions, retention, and revenue growth.